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Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

7 tips to improve your customer retention.

Published on July 24, 2020  - Updated on April 27, 2021

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you. 1) Make sure customers can help themselves Most customers will always find ...

EMOTION, ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

Published on January 13, 2020  - Updated on April 23, 2021

A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game provides a highly emotional experience for fans, and once analyzed and...

How to combine satisfaction surveys and emotional analysis?

Published on March 18, 2021  - Updated on April 23, 2021

How to create a satisfaction survey and analyze the results? In any business, collecting and analyzing customer feedback is essential. It would be a shame to take just a few opinions (positive or...

How does AI redefine marketing and customer experience?

Published on January 13, 2020  - Updated on April 23, 2021

During the month of November, Q°emotion was selected to speak at two major marketing and customer experience events on the theme of artificial intelligence, organized by Adetem and Le Journal du N...

How does this British bank compare customer reviews across its branch network?

Published on February 17, 2021  - Updated on April 22, 2021

The banking industry is probably the area where customer experience has a central role to play. Indeed, with the emergence of online banking, consumers increasingly need to feel close to their ban...

HOW TO SHAPE YOUR BRAND ENERGY AND YOUR BRAND IMAGE?

Published on June 01, 2020  - Updated on April 22, 2021

Capturing the attention of customers is not enough: we must retain them and, to do so, get to know them. What tool can help companies understand, attract and retain customers? Emotional marketing ...

HOW TO IMPROVE THE CLIENT'S EMOTIONAL EXPERIENCE?

Published on May 22, 2020  - Updated on April 22, 2021

Discover the treasures behind your customers' emotions. Every day, thousands of comments are posted by consumers on brands across social platforms. All these comments are an incredible source of infor...

HOW TO GAIN CONSUMER INSIGHTS ?

Published on January 13, 2020  - Updated on April 22, 2021

Emotions are the #1 factor in customer retention in 94% of industries (Forrester CX index, 2017). For this reason, gaining consumer insight is vital if you are in the business of consumer marketin...

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