Published on September 09, 2024  - Updated on August 01, 2025

Voice assistants, facial emotional analysis and conversational data: essential tools for businesses Discover how facial, voice and conversational emotional analysis can improve understanding of cu...

Published on October 10, 2023  - Updated on July 16, 2025

Evaluate Customer Experience: Qualitative vs. Quantitative Evaluating customer experience  and the customer journey is a crucial element of any business strategy focused on customer satisfaction ...

Published on January 04, 2024  - Updated on July 08, 2025

How to calculate customer retention rate ? "There is only one boss in the company: the customer! And he can fire anyone, from the CEO to the simple employee, just by spending his money elsewhere." - ...

Published on January 21, 2021  - Updated on June 16, 2025

Comparison: Manual or automatic semantic analysis of verbatim? When you conduct surveys or want to analyse customer feedback in depth, it's very complicated to know how to go about it. Indeed, when...

Published on April 21, 2021  - Updated on June 06, 2025

How to optimize the customer journey using emotional analysis? The customer journey is at the heart of any customer experience strategy. Optimizing it means maximizing customer satisfaction, loya...

Published on May 07, 2025  - Updated on May 07, 2025

How emotional analysis can predict and prevent customer churn In a world where customers are increasingly volatile, customer loyalty has become a strategic issue for companies. As we all know, winnin...

Published on August 30, 2024  - Updated on March 20, 2025

Google AI Overview: Opportunities and Challenges for the Customer Experience in 2024 With the introduction of Google AI Overview in the search engine, the web search landscape is undergoing a radical...

Published on October 29, 2024  - Updated on February 14, 2025

Reduce holiday stress with Q°emotion: How brands can manage customer emotions over Christmas Introduction: The Christmas paradox Although Christmas is traditionally a time of joy, sharing and celeb...

Published on August 10, 2020  - Updated on February 11, 2025

Digitizing the customer experience: How to optimize your online customer journey? Customer experience has always been at the heart of business strategy. This is a key differentiator from the competit...

Published on November 29, 2023  - Updated on December 13, 2024

How to detect weak signals : user guide In a world of increasingly intense competition, detecting weak signals has become a strategic priority for companies wishing to stand out from the crowd and ...