Discover the latest Q°emotion news

Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

7 tips to improve your customer retention.

July 24, 2020

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you.\n\n1) Make sure customers can help themselves\n\nMost customers will always find ...

HOW TO SHAPE YOUR BRAND ENERGY AND YOUR BRAND IMAGE?

June 01, 2020

Capturing the attention of customers is not enough: we must retain them and, to do so, get to know them. \n\nWhat tool can help companies understand, attract and retain customers? Emotional marketing ...

HOW TO IMPROVE THE CLIENT'S EMOTIONAL EXPERIENCE?

May 22, 2020

Discover the treasures behind your customers' emotions. Every day, thousands of comments are posted by consumers on brands across social platforms. All these comments are an incredible source of infor...

Customer relations: How can you humanize your bank?

April 23, 2020

Customer relations: How can you humanize your bank for your customers? \n \nThe digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

Adopt the “Customer Centric” approach.

April 02, 2020

Placing the customer at the center of your strategy and your concerns is essential. New technologies make it possible to take the "Customer Centric" approach a step further.\n\n1) What is the "Custome...

The key components to improve customer experience

January 28, 2020

What is customer experience?\nThe customer experience is characterized by the aggregation of feelings and emotions that your customer will experience before, during and after the purchase of your prod...

EMOTIONS: THE SECRET INGREDIENT TO SUCCESSFUL CUSTOMER EXPERIENCE

January 13, 2020

Is a silent customer a satisfied customer? If you answered yes, then think again, because you are making a mistake!\n\nEven though customers feel a lot of emotions, they do not always tell you how the...

EMOTIONAL ANALYSIS OF CUSTOMER REVIEWS FOR THREE US AIRLINES

January 13, 2020

The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines, so we at Qºemotion decided to analyze their customer reviews via our software’s custome...

HOW TO GAIN CONSUMER INSIGHTS ?

January 13, 2020

\nEmotions\n are the #1 factor in customer retention in 94% of industries (Forrester CX index, 2017). For this reason, gaining consumer insight is vital if you are in the business of consumer marketin...

EMOTION, ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

January 13, 2020

A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. \n\nEach game provides a highly emotional experience for fans, and once analyzed and...

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