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Find all our content related to customer emotional analysis, consumer experience, and our solution, in the form of case studies, best practices and articles.

3 strategies to reduce your churn rate with semantic analysis

November 12, 2021

The 3 best strategies to reduce your churn rate with semantic analysis.\nEvery business in the world loses customers. According to a study by \nHarvard Business Review\n, companies lose an average of ...

How to collect customer feedback ?

September 13, 2021

Analyzing customer reviews is the best way to identify and prioritize irritants.\nWhen you lose a customer without understanding the reasons, it's always annoying. That's why asking customers directly...

How to prioritize irritants thanks to emotional analysis ?

July 01, 2021

How to prioritize emotional analysis?\nThroughout the consumer experience, the customer will emit different emotions. Even if a person's emotions cannot determine precisely what he will do next, they ...

How to optimize the customer journey thanks to emotions?

April 21, 2021

When it comes to \ncustomer experience\n, the journey is never far away. \nIndeed, in order to make the consumer experience as pleasant as possible, the development and analysis of the \ncustomer jour...

How to combine satisfaction surveys and emotional analysis?

March 18, 2021

How to create a satisfaction survey and analyze the results?\n\n\nIn any business, collecting and analyzing customer feedback is essential. It would be a shame to take just a few opinions (positive or...

How does this British bank compare customer reviews across its branch network?

February 17, 2021

The banking industry is probably the area where customer experience has a central role to play. \n\nIndeed, with the emergence of online banking, consumers increasingly need to feel close to their ban...

Comparison: Manual or automatic semantic analysis?

January 21, 2021

When conducting surveys or wanting to analyze customer feedback in-depth, it is very difficult to know how to go about it.\n\nIndeed, when dealing with open responses or verbatim review sites, the tas...

Our top 5 best sources of Customer Reviews

December 02, 2020

Identifying the best sources of customer reviews is the basis of a good semantic analysis.\n\nFeedback from your customers is a reliable and comprehensive source to enrich your knowledge of them. \nAn...

How to manage your E-reputation?

October 21, 2020

In the era of the internet and social media, the e-reputation of a company and a brand is a key factor in its overall image. \n\nIt can be defined as all the things said on the internet about a brand,...

5 strategies to increase your NPS (Net Promoter Score)

October 05, 2020

The NPS, or Net Promoter Score, is an indicator used to measure customer satisfaction and loyalty. It has become key in optimizing the customer experience, but how can it be improved? \n\n\nIn this ar...





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