Q°emotion - Emotional analysis platform

Discover the latest Q°emotion news

Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

7 tips to improve your customer retention.

July 24, 2020

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you. 1) Make sure customers can help themselves Most customers will always find the ...

HOW TO SHAPE YOUR BRAND ENERGY AND YOUR BRAND IMAGE?

June 01, 2020

Capturing the attention of customers is not enough: we must retain them and, to do so, get to know them. What tool can help companies understand, attract and retain customers? Emotional marketing of c...

HOW TO IMPROVE THE CLIENT'S EMOTIONAL EXPERIENCE?

May 22, 2020

Discover the treasures behind your customers' emotions. Every day, thousands of comments are posted by consumers on brands across social platforms. All these comments are an incredible source of infor...

Customer relations: How can you humanize your bank for your customers?

April 23, 2020

Customer relations: How can you humanize your bank for your customers? The digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with th...

Adopt the “Customer Centric” approach.

April 02, 2020

1) What is the "Customer Centric" approach? Putting the customer first is nothing new in itself. However, as new technologies emerge, digital tools allow you to analyze your customer data more and mo...

The key components to ameliorate customer experience

January 28, 2020

What is customer experience? The customer experience is characterized by the aggregation of feelings and emotions that your customer will experience before, during and after the purchase of your produ...

EMOTIONS: THE SECRET INGREDIENT TO YOUR SUCCESSFUL CUSTOMER EXPERIENCE

January 13, 2020

Is a silent customer a satisfied customer? If you answered yes, then think again, because you are making a mistake! Even though customers feel a lot of emotions, they do not always tell you how they ...

AN EMOTIONAL ANALYSIS OF CUSTOMER REVIEWS FOR THREE BIGGEST US AIRLINES

January 13, 2020

The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines, so we at Qºemotion decided to analyze their customer reviews via our software’s custome...

HOW TO GAIN CONSUMER INSIGHTS ?

January 13, 2020

Emotions are the #1 factor in customer retention in 94% of industries (Forrester CX index, 2017). For this reason, gaining consumer insight is vital if you are in the business of consumer marketing. W...

EMOTION, THE ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

January 13, 2020

A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game provides a highly emotional experience for fans, and once analyzed and und...

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