White papers: Emotional and semantic analysis to improve the customer experience
The Ultimate Guide to Customer Emotion in the Banking Industry
Use emotional analysis to leverage your customer data to reduce your irritants and improve your customer satisfaction and NPS scores.
What this white paper will bring you:
- Understand the importance of customer emotions
- What return on investment to expect?
- Create a better customer experience management system
- Use customer emotions to make your work easier
- What are the indicators to use?
- Case study on the banking sector