Q°emotion - Emotional analysis platform

Understand how the Q°emotion tool works through client cases.

Background SubintroMobile
"How has an airline increased the loyalty of its passengers and reduced the churn?"

Use Case: Transportation & Tourism

Mark
Customer experience
Mark
Loyalty
Mark
Churn
The company
The airline Corsair, specialist long-haul destination Overseas, Caribbean, Africa and Indian Ocean.
The challenge
Optimize each key stage of the travel journey to improve the passenger experience and develop loyalty.
The solution

The Q°emotion platform for emotional analysis of post-travel passengers reviews to detect irritants in their journey and the levers of enchantment.

The result
15 points increase in NPS and churn reduction of 5%.

Q°emotion enables you to…

Process a large
amount of data

Studies & Data

Q°emotion, a tool for ...

Improve the customer experience.

Marketing & Customer Experience

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