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Checklist - Customer satisfaction survey analysis

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Go through all the steps necessary for the proper analysis of a SAT survey in our checklist.

We suggest you divide the work into 6 stages:

  1. Prepare your analysis and measure Macro results
  2. Explain Macro trends
  3. Measure Customer Journey Analytics and other key topics
  4. Manage alerts, detect crucial insights and summarize priorities
  5. Communicate
  6. Animate and encourage change

Other resources

Q°emotion enables you to…

Automatically classify

Automatic classification

Q°emotion, a tool for ...

Prioritize irritants
on customer journeys.

Irritants & Customer journeys

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