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Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

Heineken Expérience : Testimonial

Published on February 24, 2022  - Updated on May 11, 2022

Q°emotion X Heineken Experience: Semantic analysis to improve the customer journey and experience. Heineken Experience is the oldest brewery of the group. Located in Amsterdam, this brewery...

How does this British bank compare customer reviews across its branch network?

Published on February 17, 2021  - Updated on May 11, 2022

The banking industry is probably the area where customer experience has a central role to play. Indeed, with the emergence of online banking, consumers increasingly need to feel close to their ban...

Customer relations: How can you humanize your bank?

Published on April 23, 2020  - Updated on May 11, 2022

Customer relations: How can you humanize your bank for your customers? The digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

EMOTIONAL ANALYSIS OF CUSTOMER REVIEWS FOR THREE US AIRLINES

Published on January 13, 2020  - Updated on May 11, 2022

The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines, so we at Qºemotion decided to analyze their customer reviews via our software’s custome...

EMOTION, ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

Published on January 13, 2020  - Updated on May 11, 2022

A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game provides a highly emotional experience for fans, and once analyzed and...

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