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Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

How does this British bank compare customer reviews across its branch network?

February 17, 2021

The banking industry is probably the area where customer experience has a central role to play. \n\nIndeed, with the emergence of online banking, consumers increasingly need to feel close to their ban...

Customer relations: How can you humanize your bank for your customers?

April 23, 2020

Customer relations: How can you humanize your bank for your customers? \n \nThe digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

AN EMOTIONAL ANALYSIS OF CUSTOMER REVIEWS FOR THREE BIGGEST US AIRLINES

January 13, 2020

The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines, so we at Qºemotion decided to analyze their customer reviews via our software’s custome...

EMOTION, THE ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

January 13, 2020

A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. \n\nEach game provides a highly emotional experience for fans, and once analyzed and...

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