October 21, 2020

In the era of the internet and social media, the e-reputation of a company and a brand is a key factor in its overall image. \n\nIt can be defined as all the things said on the internet about a brand,...

August 10, 2020

Customer experience has always been at the heart of the business strategy. It is a key differentiator from competitors.\n\n \nThis brings together all the interactions between a brand and the consumer...

July 24, 2020

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you.\n\n1) Make sure customers can help themselves\n\nMost customers will always find ...

May 22, 2020

Discover the treasures behind your customers' emotions. Every day, thousands of comments are posted by consumers on brands across social platforms. All these comments are an incredible source of infor...

January 28, 2020

What is customer experience?\nThe customer experience is characterized by the aggregation of feelings and emotions that your customer will experience before, during and after the purchase of your prod...

January 13, 2020

Is a silent customer a satisfied customer? If you answered yes, then think again, because you are making a mistake!\n\nEven though customers feel a lot of emotions, they do not always tell you how the...

January 13, 2020

During the month of November, Q°emotion was selected to speak at two major marketing and customer experience events on the theme of artificial intelligence, organized by Adetem and Le Journal du Net.\...