Published on October 29, 2024  - Updated on November 04, 2024

In an increasingly competitive business environment, companies must now redouble their efforts to capture and retain customers. According to a recent study by Forrester ,  73% of companies now...

Published on October 29, 2024  - Updated on February 14, 2025

Reduce holiday stress with Q°emotion: How brands can manage customer emotions over Christmas Introduction: The Christmas paradox Although Christmas is traditionally a time of joy, sharing and celeb...

Published on September 25, 2024  - Updated on October 02, 2024

How to improve customer retention and build loyalty with Emotional AI In an increasingly competitive market, building customer loyalty is essential to ensure the long-term future of your business. Bu...

Published on September 09, 2024  - Updated on September 09, 2024

Voice assistants, facial emotional analysis and conversational data: essential tools for businesses Discover how facial, voice and conversational emotional analysis can improve understanding of cu...

Published on August 02, 2024  - Updated on August 13, 2024

EMOTIONS: THE SECRET TO A SUCCESSFUL CUSTOMER EXPERIENCE Do you think that a silent customer is a satisfied customer? Think again, because you're wrong! A customer won't always tell you ...

Published on July 16, 2024  - Updated on July 24, 2024

Case Study: The Impact of Emotion in the Tourism Sector in 2024 Introduction L’émotion plays a key role in customer satisfaction and experience in all sectors of business. And this is all the ...

Published on May 16, 2024  - Updated on May 31, 2024

Semantic analysis and AI, valuable to email channel and customer  Semantic analysis for email stands infamous. In today's digital landscape, email remains a crucial communication channel for business...

Published on January 08, 2024  - Updated on December 02, 2024

Understanding your customers to optimize your sales strategy A relationship of trust with your customers depends on a thorough understanding of their motivations. With this in mind, customer segmenta...

Published on January 04, 2024  - Updated on August 16, 2024

How to calculate customer retention rate ? "There is only one boss in the company: the customer! And he can fire anyone, from the CEO to the simple employee, just by spending his money elsewhere." - ...

Published on November 08, 2023  - Updated on December 07, 2023

The future of emotional analysis in 2024: Predictions and trends to watch In 2024 , emotional analysis is expected to continue its rapid development. Advances in artificial intelligence (AI)...